Oregon Ear, Nose & Throat Center ("Oregon ENT Center," "we," "us," or "our") is committed to protecting the privacy of visitors to our website and patients who use our online forms. This Website Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you. This policy applies only to information collected through our website and is separate from our Notice of Privacy Practices (HIPAA), which describes how we use your protected health information.
Information We Collect
When you complete a contact, appointment request, reschedule, or cancellation form on our site, we may collect your name, date of birth, address, phone number, email address, insurance information, and details related to your appointment request. We do not collect payment or credit card information through this website.
How We Use Your Information
We use information submitted through our forms only to:
- Schedule, reschedule, or cancel appointments.
- Respond to your questions or contact requests.
- Communicate with you by phone, email, or text message (SMS) about your request, consistent with the consent you provide on the relevant form.
- Meet our legal and operational obligations as a medical practice.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Text Messaging (SMS) and Email
If you choose to provide your mobile number or email address and consent to receive communications, we may send you appointment reminders, confirmations, and administrative notices related to your care. Full terms of our text messaging program, including how to opt out, are available on our SMS/Text Messaging Terms page.
How We Protect Your Information
Form submissions on this site are sent over an encrypted connection (HTTPS/TLS). Form requests are transmitted securely to our administrative staff through our transactional email service provider for follow-up; we do not permanently store form submissions in a website database. Access to information we receive is limited to authorized staff who need it to provide your care or complete administrative tasks.
Cookies and Analytics
Our site may use technical cookies necessary for basic functionality. We do not use third-party tracking cookies for advertising purposes. You can set your browser to refuse cookies; however, some site features may not function properly as a result.
Third-Party Links
Our site may contain links to third-party websites (for example, our patient portal or insurance providers). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Children's Privacy
Our website is not directed at children under the age of 13. If a parent or legal guardian submits a form on behalf of a minor, that submission is treated the same as any other request for family care.
Changes to This Policy
We may update this Website Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the most recent revision.
Contact Us
If you have questions about this policy, please contact us:
Oregon Ear, Nose & Throat Center1170 Royal Ave, Medford OR 97504Phone: (800) 866-7893Email: wecare@OregonENT.com