Patient center
Patients
Appointments, insurance, billing, forms, and the patient portal, all in one place.
Appointments
Request or change a visit
Online requests take a few minutes. A request isn't a confirmed appointment until our team contacts you.
New patients
Your first visit
Here's how it works, and what helps check-in go quickly.
- 01
Request a visit
Send a request online or call us. Have your insurance information ready.
- 02
We confirm with you
Our scheduling team reviews your request and contacts you to set a day and time.
- 03
Complete your paperwork
Print and fill out the health history and consent forms before you come.
- 04
Visit us
Come to 1170 Royal Ave in Medford, on the corner of Royal Avenue and McAndrews Road.
Please bring
- Insurance card
- Government-issued photo ID
- Medication list or bottles
If your insurance requires a referral, please confirm your primary care provider has faxed it to us at (541) 779-3522 before your visit.
If you can't complete new patient paperwork beforehand, arrive at least 30 minutes early to complete it in the office.
Have test results (labs, CT, MRI, sleep study, X-ray)? Bring them or confirm they were sent to us. For CT scans, bring the disk from the imaging facility.
Insurance
Insurance plans
Search for your plan to see if we're in network and whether you'll need a referral before your visit.
- Physician referral
- Your primary care provider sends us a referral.
- Insurance referral
- Your plan approves the visit first.
| Plan | Status | Physician referral | Insurance referral |
|---|---|---|---|
| In-network plans22 | |||
| Aetna Network | In network | Not required | Not required |
| Aetna Medicare | In network | Required | Not required |
| AllCare Medicare | In network | Required | Required |
| AllCare OHP | In network | Required | Required |
| Atrio Medicare Advantage | In network | Required | Not required |
| Benefit and Risk Management Services | In network | Not required | Not required |
| CareOregon Medicare | In network | Required | Not required |
| Cigna Network | In network | Not required | Not required |
| First Health Network | In network | Not required | Not required |
| Health Net of Oregon | In network | Not required | Not required |
| Health Net Medicare Advantage / WellCare | In network | Required | Not required |
| Jackson Care Connect OHP | In network | Required | Not required |
| Kaiser Added Choice | In network | Not required | Not required |
| Medicare | In network | Required | Not required |
| Medicare Supplemental Plans | In network | Not required | Not required |
| Moda | In network | Not required | Not required |
| Open Card OHP | In network | Required | Not required |
| PacificSource | In network | Not required | Not required |
| Providence Network | In network | Not required | Not required |
| Railroad Medicare | In network | Required | Not required |
| Regence Local Network | In network | Not required | Not required |
| Regence Medicare Advantage | In network | Required | Not required |
| In network, upon approval3 | |||
| Auto insurance | Upon approval | Required | Not required |
| Workers' compensation | Upon approval | Required | Not required |
| Vocational rehabilitation | Upon approval | Required | Not required |
| Out of network, billed as a courtesy18We're not contracted with these plans, but we'll still see you and bill your insurance for you. Out-of-network costs may apply. | |||
| AARP Medicare Advantage | Courtesy billed | Required | Not required |
| Aither Health | Courtesy billed | Required | Not required |
| ChampVA | Courtesy billed | Not required | Not required |
| First Choice Health Network | Courtesy billed | Not required | Not required |
| GEHA | Courtesy billed | Not required | Not required |
| MultiPlan | Courtesy billed | Not required | Not required |
| Oxford | Courtesy billed | Not required | Not required |
| PHCS Network | Courtesy billed | Not required | Not required |
| Regence EPO | Courtesy billed | Not required | Not required |
| Regence Blue High Performance | Courtesy billed | Not required | Not required |
| Surest | Courtesy billed | Not required | Not required |
| Tricare Prime | Courtesy billed | Not required | Required |
| Tricare Select | Courtesy billed | Not required | Not required |
| Tribal insurance | Courtesy billed | Not required | Not required |
| UnitedHealthcare Network | Courtesy billed | Not required | Not required |
| UnitedHealthcare Medicare Advantage | Courtesy billed | Required | Not required |
| US Family Health Plan at PacMed | Courtesy billed | Not required | Required |
| UMR | Courtesy billed | Not required | Not required |
Plans we can't accept
- Out-of-county CCO Oregon Health Plans
- Out-of-state Medicaid
- Health Share plans
- Third-party plans, including hearing aid vendors
- Out-of-state workers' compensation
- Kaiser HMO
- SAIF Majoris
Plans change. Please call billing to confirm your specific plan before your visit.
(541) 779-7372Billing
Billing & payments
Questions about a statement, a balance, or a payment plan? Our billing team can help.
Pay your bill
Call our billing team to pay by phone or ask about a balance. Existing patients can view statements in the patient portal.
SoonOnline bill pay is on its way.
Call billing
Monday–Friday, 8:00 AM–5:00 PM. Statements, balances, and insurance questions.
(541) 779-7372Payment plans
We can arrange payment plans, including CareCredit, to help with your financial needs.
Why do I see separate charges for procedures?
As a specialist, it's common for your provider to perform additional therapeutic or diagnostic procedures in the office that aren't included in the office visit charge. Your insurance explanation of benefits lists these separately.
Where can I see my statement?
Existing patients can view statements and messages in the patient portal, or call billing for a copy.
What if I think I was billed by mistake?
Call our billing department first. You also have protections under the No Surprises Act; see the notice for details and federal contacts.
Paperwork
Forms
Print, complete, and bring these to your appointment. New patients need the health history and consent forms.
Patient portal
Your records, online
Existing patients can message the office, view records, and check statements in the patient portal.
Medical records requests
To request copies of your records, call the office at (541) 779-7331 and we'll walk you through it.
Your rights
Patient notices
Ready to be seen?
Request an appointment online in a few minutes, or call our team during office hours.